Frequently Asked Questions

Yes. Every course is open and every lesson is free to read. You may also sit the final examination at no charge, as many times as the attempt limit allows.

What is paid for is the certificate: 25,000 RWF for a core course and 15,000 RWF for an Executive Protection volume. You pay only if you pass and want the certificate.

No. You need to be 18 or over, and you need a phone or a computer.

Some courses advise that you complete another one first. That is advice, not a barrier: you may study anything in any order. It matters only when a certificate is issued.

It depends on the course and on you. A course carries between 25 and 46 lessons across 4 to 9 modules. Most learners finish a core course in two to four weeks of evening study.

There is no deadline. The course does not close and your progress is kept.

Yes, and most people do. Every page works on a phone, and the lessons are text so they open on a slow connection.

Both. Every lesson, every question and every answer exists in the two languages, and you switch with the RW button at any point without losing your place.

Each module ends with a practice quiz. Those are for you: unlimited attempts, not counted, there so you know whether the module landed.

The course ends with a final examination drawn from the whole syllabus. That one counts: 70% to pass, three attempts.

You may sit the final examination three times. Between attempts the modules stay open, so you can go back to the parts the result showed you had not yet taken in.

Certain courses — first aid, executive protection, close protection training management — cannot be certified on a written paper alone. A qualified instructor has to watch you do the thing.

For those courses, the written examination is one half. The certificate is issued after the practical assessment as well. The course page tells you which ones these are.

Kagoma is a company registered in Rwanda and the certificate is issued by Kagoma. It records that you completed an assessed course with us.

It is not a state qualification and we do not claim it is. What it carries that most certificates do not is a number an employer can check in three seconds. That is the part that makes it worth something.

Every certificate carries a unique number and a QR code. An employer scans the code, or types the number on our verification page, and sees the holder, the course and the date.

A certificate we have withdrawn shows as withdrawn. A number that was never issued shows as not found.

Yes. If a certificate was issued in error, or obtained dishonestly, Kagoma withdraws it and the verification page says so from that moment.

This is not a threat to honest learners. It is the reason an employer can trust the ones that are still valid.

By MTN MoMo or Airtel Money, or by card. You can also pay manually: send to the Kagoma MoMo number and enter the transaction reference, and the office confirms it.

After you pass. You will not be asked for money to study, to sit the examination, or to retake it.

A certificate is issued the moment payment is confirmed, so there is normally nothing to refund. If you were charged twice, or charged for a certificate that was never issued, write to us and we return it.

No. Kagoma manages the security of events, advises on security risk, and trains security personnel.

Static guarding of premises and close protection officers require a licence from the Rwanda National Police that Kagoma does not hold. We teach those subjects; we do not sell the deployment.

Fill in the form on Apply for Work. Kagoma checks your details, and once you are approved you are on the list we call when an event comes up.

You can also register at the gate on the day by scanning the event QR code, if you are already there.

No. But people who hold a Kagoma certificate rise to the top of the list, because we already know what they have been taught.

Once you have been vetted and hold a valid certificate, a switch on your own page puts you in the professional directory. It is your choice, and you can turn it off at any time.